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Frequently Asked Questions

Who is this program for?

Our program is intended for American patients who cannot afford their prescribed medications. Prescription Care is a full service prescription assistance company that researches available sources of assistance for its patients, enrolls eligible patients in available assistance programs, handles ongoing refill processing and maintains enrollment.

The average household income to qualify for the Prescription Care program:

Individuals earning around $30,000 per year.
Couples earning around $50,000 per year.
Guidelines increase with each additional member in household.

Prescription Care also works with health care providers, insurance companies, and social workers across the United States to help their patients who cannot afford their medications.

What is Prescription Care?

Prescription Care is a patient advocacy organization that assists eligible patients obtain all their FDA-approved prescription medications for a set price of $45.00 per month for each medication we are able to assist with. There are no additional costs or hidden fees.

Prescription Care is not an insurance plan or discount card. Once enrolled in our program, our advocates will identify all available sources of assistance for the patient and handle the ordering, managing, tracking, on-time refilling and renewal of medications.

Is there any limit on the number of medications?

No, there is no limit on the number of medications we can help you with. Please let us know all of the brand name and generic medications you are taking so we can check all available sources of assistance.

What if my medication isn’t on your list?

We update our list frequently. If you do not see your medication listed, please contact us to check if we can assist. If Prescription Care cannot obtain at least one medication for you, you will not be charged for the program.

Can I use Prescription Care if I have other coverage?

Yes, Prescription Care is a value added program that works with all existing coverage, designed to obtain prescription medications at an affordable price using all sources of assistance available.

Our dedicated team of patient advocates work for you to find the assistance you need which is unavailable on discount drug cards, etc.

How many medications are offered?

Prescription Care Prescription Assistance Program has access to over 1,500 FDA-Approved Medications from over 150 U.S. pharmaceutical manufacturers and state programs.

Our medication formulary changes often so please contact us to find out if we can help with any of your medications. We may also be able to help if you are taking generic medications which cost more than $30.00 for a 3 month supply.

When will you start debiting my account?

Prescription Care is a service based program. As we are not funded by any government organization for example, we need to charge a small monthly fee to eligible patients who can save money using our service. Once your enrollment request has been submitted to us, we will complete a pre-qualification process and begin working immediately to identify sources of assistance available in order to obtain your medication. In most cases, we will know within 48 hours which medications may be eligible for processing, and will debit your payment method at that time.

How and when will I know to place my refill orders?

Prescription Care has a dedicated refill team who is responsible for ensuring that your medication refills are placed on time and every time without you having to worry. Our dedicated refill team will ensure that you have another supply of medication on the way before you run out.

Can my friends and family use Prescription Care too?

Yes! Each individual will need to complete a separate enrollment in order for us to pre-qualify them in order to see which medications we can obtain for them.

When applying for minors, please include all their personal, medical and provider information. Please also include the parent or legal guardian’s financial information which will be used for determining eligibility. Please also remember to provide a parent or legal guardian’s contact information so we know who to talk to concerning the minor's account.

What if I have insurance and still cannot afford my medications?

If your insurance company refuses to pay for your prescription medications or you have a high copay or coinsurance responsibility, we might be able to help. Please check with one of our patient advocates. Insurance criteria may vary by program and medication.

Are there any fees?

Prescription Care patients will only pay a fee if our service can save them money. Once enrolled in our program, we will assist the patient to obtain their medication(s) at no cost to them by researching all available options. The patient is billed a small monthly fee of $45.00 per month for each medication for us to enroll them in the available programs, ensure regular processing of refills and maintain eligibility. We provide full service prescription assistance which includes 100% of the cost of the medications and there are no hidden fees.

Do you offer refunds if I decide to cancel?

We understand that you may wish to cancel should you find a more cost-effective alternative somewhere else. If you would like to have your membership cancelled, please send us a signed cancellation request by email, fax, or mail. If you believe you may be eligible for a refund and want to cancel your account please review these guidelines:


You may be eligible for a full refund of your original $45 application fee and the first month's dues if you have cancelled prior to the time we have prepared and mailed your membership package.

You may be eligible for a full refund of your first month's dues if you have cancelled prior to the time we have prepared and mailed your membership package.

Alternately, you may have up to 3 days to return your entire membership package to us with included materials and cancel your membership.

For a partial refund, you can return the membership package and all of its materials and cancel your membership within the first 30 days.

Is this insurance?

Prescription Care is not an insurance company or prescription discount card. We provide a prescription assistance program to eligible patients.

Do you assist with generic medications?

If your generic medication costs more than $30.00 for a 30 day supply, we may be able to assist you obtain the brand name equivalent. Please contact us to discuss all available options.

Where do the prescription medications come from?

The prescription medications are supplied directly by the U.S. drug manufacturer. In most cases a 90-day supply is issued at a time.


Where and when will I receive my medications?

Prescription Care's pharmacy program handles all of the paperwork and processing required for you to obtain your medications directly from the pharmaceutical companies who are responsible for shipping the medications to your home or doctor's office. Once enrolled in our program, you can generally expect to receive a 90-day supply of medication(s) delivered to your doctor's office or home within 4 to 6 weeks and we will continue to manage ongoing renewals and enrollment for all medications.

Once the pre-qualification process has been completed, you will speak with one of our patient advocates who will walk you through the next steps in order for you to begin receiving your medications. Prescription Care works with you and your doctor to obtain the most favorable outcome for your health.

It is extremely urgent that we receive the documentation as soon as possible. Once we receive all requested documentation, the average time it can take to receive your medication is 4-6 weeks. During the initial process you will need to obtain your medication through your usual method, for example samples from a healthcare provider, 30 day supply from a local pharmacy, etc. Regrettably Prescription Care does not provide any reimbursements for purchases outside of our services. Prescription Care will handle the initial shipment and all refills going forward to ensure you receive your medications on time.

What happens after I apply?

One of our patient advocates will contact you to discuss your available options. You should continue taking your medications as normal until you have received your first medication shipment. Prescription Care does not approve applications or dispense medication to patients. The assistance provider will make the final determination of acceptance and you will only be charged for medications which we are able to assist with. Therefore, we cannot guarantee shipment time for your first order. Average turn around time is 4-6 weeks after we receive all requested documentation. 


How much medication will I be receiving?

Most medications have a 1 year enrollment period and are shipped three-month supply of medication at a time.

I receive some medications at my home but others go to my physician’s office. Why is that?


A pharmaceutical manufacturer has to be properly licensed with the federal government in order to dispense medication directly to a patient. In most cases these companies are not properly licensed as dispensaries and therefore must send medications to your physician's office where they can be dispensed to you legally. We will let you know if the medication ships to your home or doctor's office.

How do I dispose of any medications that I do not use?

Guidelines were developed by the FDA as well as the White House Office of National Drug Policy. Those guidelines are summarized as follows:

Do not flush any medication down a sink or toilet unless the packaging of the medication specifically instructs you to do so. Follow all specific disposal instructions as printed on the prescription drug label or accompanying patient information documentation.

Consult the blue pages of your phone book or contact your local city or county's trash and recycling division to see verify if there are any drug take-back programs active in your neighborhood. There are several drug disposal programs that allow individuals to bring unused medications to their facility to be properly disposed of. In addition, the D.E.A. (The U.S. Drug Enforcement Administration) periodically works with local government agencies to sponsor drug take-back days .

If neither of these options are available to you (there is no drug take back program in your neighbourhood and there are no specific disposal instructions on the label) dispose of your unused medication with your other trash by following these simple steps.

Remove the medication from their containers and mix them with an undesired substance. eg. coffee or used cat litter. This makes the drugs unrecognizable to anyone who may search the trash for prescriptions and less appealing to pets or children.

Insert in a sealable container such as bag or empty can that will prevent leaks or spillage.

Remove all identifying information from the label of the original medication container. This will help protect your identity and personal information.

Do not provide your unused medication to friends or family members. Medications that have prescriptions are intended for specific use based on the person and medical history. Prescriptions that work for one person could be harmful to others. If a question arises, speak with your pharmacist.

For more information on the proper care and disposal of unused medications, consult the FDA website.